mock call script for hotel reservation

FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Is that acceptable, sir? Ted, may I have your last name to book the reservation? By the way, how much is it? B: That'll be nonsmoking. Tess, speaking, How can I help you? Travel Commercial Voice Over Script Example 1: The Center of Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. Im flying to Helsinki, Finland. Dont worry. B: Fantastic! 3. Let me check what flights areavailable. Travel Agent: It's only $980. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. B: Very good. Now, does a queen sound okay? Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps A: Yes, that'll be just fine. B: Next question: Is a queen-size bed okay? Use Up/Down Arrow keys to increase or decrease volume. A: It's 626-555-1739. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. A: A queen sounds great. Tanya That's Friday, the 27th? Receptionist: Sure! For how long does Mr. Abrams plan on staying at the hotel? All rights Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE:'S KEEP IN TOUCH! What can we do for you? Client: The Center of PS: IMPORTANT! I plan to be there in April from the 14th to the 17th. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. B: Okay, sir, let me reserve those dates, there. Virtual Hostess: Thank you, Ted. Reservation Officer: I can understand your urgency madam but I am very sorry. THIS IS NIA SPEAKING. Hold on for few seconds. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. Please note the number. B: I hear you, sir. Copyright @ 1998-2023. :)WATCH THE ENTIRE PLAYLIST HERE: are the guide questions (also on pinned comment): 1. A: How much per night are we talking about? Your reservation is in our computer. This week the chef has a three-course special on the menu. An item isn't available What is your destination? Will that be OK? A: Maybe. . Receptionist: I am glad that I could help you today. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Tanya And how long will you be staying with us? STEP 4 - Finish with a courteous call-closing statement. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. UNINTERRUPTED VERSION OF THIS MOCK CALL: NOT watch this mock call like an outsider. B: It's a pleasure, Mr. Sandals. Here is a brief overview of how we receive calls on your restaurants behalf. B: Our room rates recently went up. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Lets go withthe cheaper flight. "Good Morning, Front Desk. Hotel PQR, Reception. B: Would you prefer to leave from Los Angeles or Burbank Airport? HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. f&!bLEL `'E9xq 2. Hotel Receptionist: May I have your contact number, madam? Talking over telephone needs skill, knowledge and training. A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. B: The price will be $308 a night. Caller: Whoo. Thank you for doing business with us, Mr. Sandals. Mr. Abrams: A single room with no balcony will suit our needs just fine. Hmmm. I look forward to my stay. 2017-2023 Do you prefer a smoking or nonsmoking room? Hotel Clerk: How do you spell your last name, Mr. Maexner? %%EOF A: Nonsmoking, definitely! What did the agent do well in the call? I will also be sure to include our address so you can find us easily. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Their number is 123456789. I'd like to make a reservation for this weekend. Bill Thank you. Hotel Clerk: Okay. Mock sales calls should be part of onboarding, training, and continuous development. B: Great! Travel Agent: Sure, no problem. The caller can't stay on the September long weekend because the hotel. . A: I would prefer to return in the afternoon. Cloned 30,075. Step 2: Empathize, apologize or assure (whichever applies). Now, Mr. Sandals, about the room, smoking or nonsmoking? This is Cherry speaking, how may I help you today? B: It's $308 a night. to inquire about available rooms. You might notice that in the description above, it still shows A: My plans are to be there April 14th to the 17th. It is a mid-range hotel. Just give me a minute, let me check. B: Wonderful! We will then help that guest and provide impeccable customer service on your behalf. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. We look forward to seeing you in New York! Here we will share 2 real life scenario. It's area code 626-555-1739. Thanks for calling. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. I HAVE A NEW WEBSITE. Hotel Receptionist: Sure madam. Will that be acceptable to you? xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, The action you just performed triggered the security solution. 504K views 1 year ago Mock Call #9: Hotel Reservation. Appointment-setting Sales Script What time should I arrive at the airport? may I help you ? Mock Call Script Sample/ Call Simulation Sample The 7 Steps of Call Flow Step 1: Open the call (always). Carefully look at their dialogues: Reservation Officer:Good Morning. I'm glad we could take care of that for you, [Customer Name]. Save my name, email, and website in this browser for the next time I comment. Hotel Receptionist: May I have your name please? I'm Michelle, at your service. Alex Okay. In fact, our all single rooms are occupied for next 5 days. What can the agent improve on? Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? to report a cancellation. What time do you close tonight? A: Certainly. :) Thanks so much for watching. is hosting a convention. Here are eight best practices for providing great customer experiences. Please tell me the days you'll be here. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 2. I am Taylor Isabel. READ BELOW. What time are both check-in and check-out? Hmm, hmm . Man: Yes, Id like to reserve a room for two on the 21st of March. Welcome to the Westin Hotel C: Hi, Good morning. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Sunnyside Inn. %PDF-1.5 % Am I right? Our call center agents will be trained on this information in order to properly assist your calling guests. What kind of room does Mr. Abrams request to stay in? I see. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Learn how your comment data is processed. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Repeat A: I need to make a plane reservation. A: Possibly. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. A: Nonsmoking, please. B: Most of our clients prefer nonsmoking. A: I'll be there in April: Friday through Monday, the 14th through the 17th. The complete conversation between the man making the reservation and the hotel receptionist is included. (After few seconds). Kindly email me so that I can help you right away: THANK YOU!! Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. Caller: Alright. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. A: That sounds fine. Have a wonderful rest of your day! A: Of course! Let me check our computer here for a moment. Cherry: Hello, Miss Walker. A: Certainly. What days do you need that reservation, sir? Try to understand this conversation: Guest: "I want to make a reservation" Our prices are now slightly higher. Randall Davis. Calling Diner: No Sara, youve been great. A: I hate cigarettes! Click to reveal to change a reservation. Bill Oh excellent. Let me see. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Nonsmoking. B: Good! Hotel Receptionist: Sure, madam. A: Sure, John Sandals. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay A: Sure, John Sandals. Repeat A: Hi there, I want to reserve a hotel room. A: That sounds fine to me. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. I can text you our address so that you can easily find us with a Google maps if youd like. Caller: Yeah? B: Thank you, Mr. Sandals. You have entered an incorrect email address! We ask that you refrain from wearing flip flops, ball caps and tank tops. Hotel Receptionist: Sure, Madam. This is a useful text for learning how to make a hotel reservation in English. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. B: No problem at all. This website is using a security service to protect itself from online attacks. B: Thank you, Mr. Sandals. What is it? What was the customer's concern? If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. A: Certainly. AGENT: THANK YOU! Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Virtual Hostess: It looks like we have an opening. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. Could you tell me when you need the room? 2. And could I have your name please? Reply. Explore the latest videos from hashtags: # . Would you prefer smoking or nonsmoking? <> Calling Diner: Wow, that sounds incredible. The flight number is NWA 476. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? When does Mr. Abrams plan on giving the hotel his credit card information? Love you! If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. STEP 1 - Briefly summarise what has been accomplished on the call. First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. B: Okay, Mr. Sandals. STEP 3 - Ask the customer if there is anything else that they can be helped with. Oh, and Id like the cheapest flight available. Hotel Clerk: Hello. Tanya What are the dates you will be visiting with us? Do you have a cheaper room available either on the 20th or the 22nd?

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